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How We Safeguard Your Privacy

Your account details, payment history and personal information are protected under strict security protocols at gundala 189.

Account encryption standardDANA, OVO, GoPay, QRIS payments securedWithdrawal verification processIndonesia regional compliance
gundala 189 How We Safeguard Your Privacy
PRIVACY CONTACT

Reach Our Privacy Team

Your privacy questions and data requests are handled by our compliance unit during Indonesia business hours. Contact us through live chat, email or the account settings page to request a copy of your data, update your contact details or report a security concern.

Team online

Live Chat Support

Available Monday–Friday, 09:00–18:00 WIB via the gundala 189 lobby. Respond within the hour to privacy inquiries, data access requests and account security alerts.

Email Privacy Request

Send data access or deletion requests to [email protected]. We confirm receipt within 24 hours and process your request within 14 working days where local law permits.

Account Settings

Log in, open your profile menu, select Privacy & Security, and choose Update My Information or Download My Data to manage your details directly without contacting support.

DATA INTEGRITY

How We Protect and Process Your Information

gundala 189 encrypts all data in transit and at rest using industry-standard TLS 1.3 protocols. Your DANA, OVO, GoPay and QRIS credentials are tokenised—we never store your actual payment details—and verified by…

Encryption & Storage

All account data encrypted with TLS 1.3; payment tokens stored separately; two-factor authentication available in Account Settings under Security to add a second verification layer.

Payment Method Security

DANA, OVO, GoPay and QRIS credentials tokenised; we never see your actual account numbers. Each deposit and withdrawal verified by our payment processor before clearing to your account.

Session & Device Monitoring

Every login recorded with device type, IP address and timestamp. Suspicious activity flags your account for review; you can review your login history under Account Settings > Activity Log.

Withdrawal Verification

Before any payout clears, we confirm your payment method and identity documents. Semarang-based and other regional withdrawals processed within 24–48 hours once verified.

Data Retention & Deletion

Active account data kept for account management; closed accounts retained for seven years for regulatory reporting. Request deletion via email to [email protected] after account closure.

Third-Party Disclosure

Your data shared only with payment processors and legal authorities where law requires. We do not sell or lease your personal information to marketing or analytics firms.

Privacy & Data Access Questions

Find answers to common questions about your data rights, how we use your information and how to request changes to your account.

Yes. Log into your account, go to Account Settings > Privacy & Security and select Download My Data. We compile your profile, transaction history, device logs and gameplay records into a file within 14 working days. Alternatively, email [email protected] with your request.

We never store your actual payment credentials. Your DANA, OVO, GoPay or QRIS account is tokenised by our payment processor and only accessed when you authorise a deposit or withdrawal. Each transaction is encrypted and logged separately from your account profile.

Your account is marked inactive and personal details are anonymised for future gameplay. Transaction records, identification and payment history are retained for seven years to comply with local regulatory requirements where local law permits, then permanently deleted.

No. Your account data is not shared with game studios, affiliate networks or marketing firms. We share only essential transaction details with payment processors—DANA, OVO, GoPay and QRIS—to settle your deposits and withdrawals.

Cookies are required to keep you logged in and protect your account from unauthorised access. You can disable non-essential tracking cookies in your browser settings, but session cookies must remain enabled for gameplay and account security.

Contact live chat immediately (Monday–Friday, 09:00–18:00 WIB) or email [email protected]. We'll review your login history, reset your password and verify any unauthorised transactions. Enable two-factor authentication in Account Settings > Security to prevent future access breaches.

After you close your account, we begin the deletion process within 14 working days where local law permits. Personal identifiers are removed from active systems immediately; transaction records archived separately for the seven-year retention window mandated by regulation.